Frequently Asked Questions

Your most common questions about personalised frames, delivery, and custom designs — answered.

How do I order a personalised frame?
Simply choose your preferred frame on our website, enter your custom details, upload any photos, and complete checkout. Every frame is handmade to order.
Can I upload my own photos?
Yes - you can upload photos directly on the product page. If you forget, just email them to us with your order number.
Can you make a custom design that’s not on the website?
Absolutely! We offer full custom frames. You can design one here:
Create Your Own Frame →
What size are the frames?
Our standard frames are approximately 20cm x 20cm - perfect for gifting and home display.
Where can I create my own custom frame?
You can create your own fully personalised frame here:
https://pictureperfectscrabble.com/products/create-your-own-frame
Do you offer gift wrapping?
Yes - complimentary gift wrapping is available on all orders. Just tick the box on the product page.
Can I include a personal message?
Of course! You can add a message inside the frame or a handwritten note to be included with the package.
How long does it take to make my frame?
All frames are handmade. Our current creation time is 5–8 working days, excluding delivery. Christmas periods may be slightly longer.
How long does delivery take?
Once dispatched, delivery is usually 1–3 working days within Ireland. You will receive tracking details as soon as it ships.
Do you deliver nationwide?
Yes — we deliver to every county in Ireland.
Can I change my order after placing it?
If we haven’t started your frame yet, yes. Contact us as soon as possible with your order number.
What if I made a mistake on my order?
Don’t worry — if we haven’t begun creating your frame, we’ll update it for you. If it's already made, a small remake fee may apply.
My order arrived damaged - what should I do?
We're so sorry! Please send photos of the damage and packaging within 48 hours, and we will replace it promptly.
Are all frames handmade?
Yes — every frame is individually made by hand using high-quality materials.
Where are your frames made?
Every frame is handmade in Longford, Ireland by our founder, Rose Carroll-Hunt.