Privacy Policy

About Picture Perfect Scrabble

Picture Perfect Scrabble ("we", "our" or "us") is an Irish business based in Newtownforbes, Co. Longford, Ireland. We are committed to protecting your privacy and handling your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR"), the Data Protection Act 2018 and other applicable Irish and European data protection laws.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, place an order or contact us.

Information We Collect

We may collect and process the following personal information:

• Name
• Billing and delivery address
• Email address
• Telephone number
• Order details and purchase history
• Personalisation details submitted as part of your order
• Photographs, images or other content uploaded by you
• Payment information (processed securely through our payment providers and not stored directly by us)
• Technical information such as IP address, browser type and device information
• Website usage information collected through cookies and similar technologies

How We Use Your Information

We use your personal information to:

• Process and fulfil orders
• Create personalised products requested by you
• Communicate with you regarding your order
• Provide customer support
• Process refunds, replacements and returns
• Improve our website, products and services
• Prevent fraud and maintain website security
• Comply with legal, accounting and tax obligations

Legal Basis for Processing

Under GDPR, we rely on one or more of the following legal bases for processing your personal information:

• Performance of a contract (to fulfil your order)
• Compliance with legal obligations
• Legitimate business interests
• Your consent where required

Sharing Your Information

We may share your information with trusted third parties where necessary to operate our business, including:

• Shopify (our e-commerce platform)
• Payment processors
• Delivery and courier companies
• Website hosting and technical service providers
• Professional advisers where required
• Regulatory or legal authorities where required by law

We do not sell or rent your personal information to third parties.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy and to comply with Irish legal, accounting and taxation requirements.

Order records may be retained for up to six years to comply with Revenue and accounting obligations.

Your Rights

Under GDPR and Irish data protection law, you have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your personal information where applicable
• Restrict or object to certain processing activities
• Request a copy of your personal data in a portable format
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details below.

Product Photography & Marketing

At Picture Perfect Scrabble, we may photograph completed products for marketing purposes.

For products that do not contain personal photographs, we may use images of the finished product on our website, social media channels and promotional materials.

For products that contain personal photographs or identifiable personal content, customers will be given the option during the ordering process to consent or decline the use of their finished product for marketing purposes.

Where consent is provided, images may be displayed on:

• Our website
• Facebook
• Instagram
• TikTok
• Pinterest
• Advertising and promotional materials
• Other future marketing channels

Consent may be withdrawn at any time by contacting us.

Cookies

Our website uses cookies and similar technologies to improve website functionality, analyse traffic and enhance your shopping experience. Please refer to our Cookie Policy for further information.

Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.

However, no method of electronic transmission or storage is completely secure and we cannot guarantee absolute security.

Complaints

If you have concerns regarding how your personal information is handled, please contact us and we will do our best to resolve the issue.

You also have the right to make a complaint to the Data Protection Commission (DPC):

Data Protection Commission
21 Fitzwilliam Square South
Dublin 2
D02 RD28
Ireland

Website: www.dataprotection.ie

Contact Us

Picture Perfect Scrabble
Newtownforbes, Co. Longford, Ireland

Email: orders@ppscrabble.com
Email: info@ppscrabble.com

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.